Product

Freshservice

by Freshworks

Product website
https://www.freshworks.com/freshservice/
Documentation
https://api.freshservice.com/
Pricing
https://www.freshworks.com/freshservice/pricing/
Categories
IT service management

Description

IT service management software for incidents, service requests, assets, and change management.

AI-native score

How ready this product is for agents to use, on a 0–100 scale across four weighted dimensions. Security is one of them, so a high score is not a substitute for your own security or vendor-risk review. How is this scored?

Research coverage: 46% of the scored decision fields carry a confirmed value. Unresearched fields score zero in the grade above.

Integration2/10Trust2/6Portability2/4Security3/4Tier C38/100
Component Raw Weight Contribution
Integration 2/10 35% 7.0
Trust 2/6 30% 10.0
Portability 2/4 20% 10.0
Security 3/4 15% 11.2
Signals that fired
  • Integration: MCP server (+2)
  • Trust: Sandbox environment (available, +1) ; Verified trust center (+1)
  • Portability: Standard protocol access (+1) ; No proprietary-SDK lock-in (+1)
  • Security: MFA available (+1) ; Compliance certifications (+1) ; Access controls — RBAC / ABAC (+1)
Signals not researched

These gaps cover the fields used in the AI-native score.

  • Integration surfaces: llms.txt, Headless signup, Native connectors, API specs, Developer kits
  • Trust & data policy: Zero data retention, No generative AI training, Hard budget caps, Data export, Data import, Open standards, Documented provider swap, Self-hostable, Open source

Trust & data policy

Trust center
Vendor trust center
Multi-factor authentication
Available
Sandbox environment
Available
Standard protocol access
Yes
No proprietary-SDK lock-in
Yes

Not yet researched Zero data retention, No generative AI training, Hard budget caps, Data export, Data import, Open standards, Documented provider swap, Self-hostable, Open source

Security & compliance

Certifications and access controls this product reports on its own pages. We confirm the vendor lists each one; for certifications we don't audit the underlying report. Part of the 15% security score.

A shared trust or security page can support several certifications. We do not require separate public report links because reports may require login, vendor approval, or a nondisclosure agreement. Ask the vendor for reports and applicable coverage before a procurement decision. These listings expose no per-claim check date; the entry's updated date does not date the supporting evidence.

Compliance certifications

ISO 27001 ISO 27701 SOC 2

Access controls

RBAC

What it does

Jobs to be done

  • Resolve IT incidents and service requests

    Track, route, and resolve IT incidents and employee service requests.

    View 3 products

Integration surfaces

How an agent connects to this product and finds its documentation. The largest dimension of the AI-native score (35%).

WebMCP
No

MCP servers

Model Context Protocol endpoints an AI agent can connect to for this product's tools and data.

Confirmed absent Agent2Agent (A2A) servers , Command-line interfaces , Agent skills

Not yet researched llms.txt, Headless signup, Native connectors, API specs, Developer kits

Offers

Full pricing page

Starter

$19/mo

Per agent per month, billed annually.

Growth

$49/mo

Powerful capabilities and automations

Per agent per month, billed annually.

Pro

$99/mo

Per agent per month, billed annually.

Enterprise

Custom pricing.

Reviews

No approved reviews yet.

RSS: approved reviews

Catalog activity

Track how this entry changes as proposals are opened and merged.

RSS: merged changes · RSS: open proposals

Products from other publishers that share a job-to-be-done or category, most-shared first.

  • ServiceNow ITSM by ServiceNow Tier C

    Same job: Resolve IT incidents and service requests (not assessed)

  • Jira Service Management by Atlassian Tier C

    Same job: Resolve IT incidents and service requests (not assessed)

Own this product? Add a verified badge to your site

Show visitors and crawling agents your verified AI-native grade. The badge stays current as your entry is verified, and links back to this page.

Freshservice — AI-native Tier C (38/100) on Open Agent Guide Freshservice — AI-native Tier C (38/100) on Open Agent Guide

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Ready to decide?

Tier C · 38/100 AI-native · 46% researched.

Visit Freshservice