Description

Service management software for IT incidents, employee requests, and change management.

AI-native score

How ready this product is for agents to use, on a 0–100 scale across four weighted dimensions. Security is one of them, so a high score is not a substitute for your own security or vendor-risk review. How is this scored?

Research coverage: 42% of the scored decision fields carry a confirmed value. Unresearched fields score zero in the grade above.

Component	Raw	Weight	Contribution
Integration	2/10	35%	7.0
Trust	2/6	30%	10.0
Portability	4/4	20%	20.0
Security	2/4	15%	7.5

Signals that fired

Integration: MCP server (+2)
Trust: Sandbox environment (available, +1) ; Verified trust center (+1)
Portability: Open standards (+1) ; Standard protocol access (+1) ; No proprietary-SDK lock-in (+1) ; Self-hostable (+1)
Security: MFA available (+1) ; Compliance certifications (+1)

Signals not researched

These gaps cover the fields used in the AI-native score.

Integration surfaces: llms.txt, Headless signup, Native connectors, API specs, Command-line interfaces, Agent skills, Developer kits
Trust & data policy: Zero data retention, No generative AI training, Hard budget caps, Data export, Data import, Documented provider swap, Open source
Security & compliance: Access controls

Trust & data policy

Trust center: Vendor trust center
Multi-factor authentication: Available
Sandbox environment: Available
Open standards: Yes
Standard protocol access: Yes
No proprietary-SDK lock-in: Yes
Self-hostable: Yes

Not yet researched Zero data retention, No generative AI training, Hard budget caps, Data export, Data import, Documented provider swap, Open source

Security & compliance

Certifications and access controls this product reports on its own pages. We confirm the vendor lists each one; for certifications we don't audit the underlying report. Part of the 15% security score.

A shared trust or security page can support several certifications. We do not require separate public report links because reports may require login, vendor approval, or a nondisclosure agreement. Ask the vendor for reports and applicable coverage before a procurement decision. These listings expose no per-claim check date; the entry's updated date does not date the supporting evidence.

Compliance certifications

ISO 27001 SOC 2

Not yet researched Access controls

What it does

Jobs to be done

Resolve IT incidents and service requests

Track, route, and resolve IT incidents and employee service requests.

View 3 products

Integration surfaces

How an agent connects to this product and finds its documentation. The largest dimension of the AI-native score (35%).

WebMCP: No

MCP servers

Model Context Protocol endpoints an AI agent can connect to for this product's tools and data.

Atlassian MCP server

Confirmed absent Agent2Agent (A2A) servers

Not yet researched llms.txt, Headless signup, Native connectors, API specs, Command-line interfaces, Agent skills, Developer kits

Offers

Full pricing page

Free

Free/mo

Free for up to 3 agents.

Standard

$20/mo

Displayed price per agent per month.

Premium

$51.42/mo

Displayed price per agent per month.

Enterprise

Price not recorded.

Evidence & documentation

Documentation

What is a sandbox?

Reviews

No approved reviews yet.

RSS: approved reviews

Catalog activity

Track how this entry changes as proposals are opened and merged.

RSS: merged changes · RSS: open proposals

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Products from other publishers that share a job-to-be-done or category, most-shared first.

ServiceNow ITSM by ServiceNow Tier C

Same job: Resolve IT incidents and service requests (not assessed)
Freshservice by Freshworks Tier C

Same job: Resolve IT incidents and service requests (not assessed)

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Jira Service Management — AI-native Tier C (44/100) on Open Agent Guide

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Paste this schema.org Review beside the badge so agents resolve the grade to its source record, not just a picture.

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