# All Products Showing 1–4 of 4 products. Page 1 of 1. Sort: score. Filter options: [Capability](#capability) · [Job to be done](#job-to-be-done) · [AI-native tier](#ai-native-tier) · [Billing model](#billing-model) · [Integrations](#integrations) · [Task completion](#filter-by-documented-task-completion). The AI-native score listed for each product rates how ready it is for agents to use, from 0 to 100. A high score is not a substitute for your own security or vendor-risk review. See [how scoring works](/methodology/). Each row also lists Free plan. Yes means the product has an active offer with a free pricing option, alongside any paid plans. Unknown means no free offer is recorded, which is not a confirmed no — filter with `free_plan=true` and add `expand=offers` to read the terms, quotas, and eligibility. **Applied filters:** - job_to_be_done_slug=manage-customer-support [Clear filters](/products.md) - [Intercom](/organizations/intercom/products/intercom/) by [Intercom](/organizations/intercom/) — Hosted customer-service platform combining a help desk, shared inbox, and AI agent. - Selected job: Manage customer support (`manage-customer-support`): ○ Partial. Scope: An Intercom workspace integration sends an admin reply and closes an existing customer-support conversation through the documented reply and manage conversation API operations. This workflow posts supplied reply text and closes the conversation. It leaves the answer and substantive resolution of the customer request to work outside this assessed workflow. Route: API. Conditions: The requests require the conversation identifier, admin identifier and valid credentials. Private apps use access tokens for their own team workspace; public apps accessing other customers data must use OAuth. Bot or Operator replies to inbound email are not sent to the customer by default; outbound email requires the accounts team to enable the workspace email-reply feature flag. Human setup and per-run requirements and agent permission to act for a principal remain unassessed. This assessed workflow requires supplied reply text and does not establish the substantive resolution of the customer request; a complete support-resolution workflow remains outside this assessment. - Categories: [Customer Support](/categories/customer-support/) - AI-native score: 43/100 (Tier C) - Free plan: Unknown - [Decagon](/organizations/decagon/products/decagon/) by [Decagon](/organizations/decagon/) — Enterprise AI concierge that builds and scales customer-support agents across channels. - Selected job: Manage customer support (`manage-customer-support`): Not yet assessed for this job. - Categories: [Conversational Voice Agents](/categories/conversational-voice-agents/), [Customer Support](/categories/customer-support/) - AI-native score: Unrated (8/100 researched) - Free plan: Unknown - [Cresta](/organizations/cresta/products/cresta/) by [Cresta](/organizations/cresta/) — Enterprise AI platform for customer-experience contact centers, with AI agents and real-time human-agent assistance. - Selected job: Manage customer support (`manage-customer-support`): Not yet assessed for this job. - Categories: [Conversational Voice Agents](/categories/conversational-voice-agents/), [Customer Support](/categories/customer-support/) - AI-native score: Unrated (8/100 researched) - Free plan: Unknown - [Sierra](/organizations/sierra/products/sierra/) by [Sierra](/organizations/sierra/) — Conversational AI platform for building branded customer support agents. - Selected job: Manage customer support (`manage-customer-support`): ◇ Finishes, delegation unknown. Scope: Respond to customer questions and resolve support requests through a deployed Sierra customer support agent. Route: Documented route without a published spec. Conditions: The scope is the documented Sierra customer support workflow. Business-specific deployment, knowledge and connected-system permissions are prerequisites; any human escalation or restricted action must follow the documented workflow. - Categories: [Conversational Voice Agents](/categories/conversational-voice-agents/), [Customer Support](/categories/customer-support/) - AI-native score: Unrated (0/100 researched) - Free plan: Unknown ## Filter reference Parameters apply to this page and the JSON product API. Repeat a multi-value parameter to match any selected value. Different filters must all match. Filter links preserve other active parameters and reset pagination. ### Capability `capability_slug` accepts capability slugs from the [capability catalog (JSON)](/api/v1/catalog/capabilities/). This catalog lists what products can do. ### Job to be done `job_to_be_done_slug` accepts job slugs from the [job catalog (JSON)](/api/v1/catalog/jobs-to-be-done/), including jobs without completion assessments. Free-text search uses `search`, for example [search for web search](?job_to_be_done_slug=manage-customer-support&search=web+search). ### AI-native tier `tier` accepts [S](?job_to_be_done_slug=manage-customer-support&tier=S), [A](?job_to_be_done_slug=manage-customer-support&tier=A), [B](?job_to_be_done_slug=manage-customer-support&tier=B), [C](?job_to_be_done_slug=manage-customer-support&tier=C), [D](?job_to_be_done_slug=manage-customer-support&tier=D), or [Unrated](?job_to_be_done_slug=manage-customer-support&tier=Unrated). A tier rates general agent readiness. Check the selected job's assessment for task completion. ### Billing model `billing_model` accepts slugs from the [billing model catalog (JSON)](/api/v1/catalog/billing-models/). It filters by charging structure. Offer terms determine the cost of a workload. Related plan filters: [Free plan](?job_to_be_done_slug=manage-customer-support&free_plan=true) (`free_plan=true`) and [Pay-as-you-go](?job_to_be_done_slug=manage-customer-support&pay_go=true) (`pay_go=true`). ### Integrations Boolean filters accept `true` or `false`: `has_mcp`, `has_a2a`, `has_cli`, `has_api_spec`, and `has_sdk`. For example, [products with an API specification and SDK](?job_to_be_done_slug=manage-customer-support&has_api_spec=true&has_sdk=true). ## Filter by documented task completion These filters narrow results by whether an agent can finish the job, its route, delegation support, and required human steps. All completion facets match one assessed job and route. Use `job_to_be_done_slug` to choose a job. The list below contains only jobs with documented assessments. - Completion support (`completion_support`): [Documented complete](?job_to_be_done_slug=manage-customer-support&completion_support=documented_complete) (`documented_complete`), [Documented partial](?job_to_be_done_slug=manage-customer-support&completion_support=documented_partial) (`documented_partial`) - Completion route (`route_kind`): [API](?job_to_be_done_slug=manage-customer-support&route_kind=api) (`api`), [MCP server](?job_to_be_done_slug=manage-customer-support&route_kind=mcp) (`mcp`), [A2A server](?job_to_be_done_slug=manage-customer-support&route_kind=a2a) (`a2a`), [Command-line interface](?job_to_be_done_slug=manage-customer-support&route_kind=cli) (`cli`), [SDK / developer kit](?job_to_be_done_slug=manage-customer-support&route_kind=sdk) (`sdk`), [WebMCP](?job_to_be_done_slug=manage-customer-support&route_kind=webmcp) (`webmcp`), [Agent skill](?job_to_be_done_slug=manage-customer-support&route_kind=agent_skill) (`agent_skill`), [Native connector](?job_to_be_done_slug=manage-customer-support&route_kind=native_connector) (`native_connector`), [Web UI (browser/computer use)](?job_to_be_done_slug=manage-customer-support&route_kind=web) (`web`), [Documented route without a published spec](?job_to_be_done_slug=manage-customer-support&route_kind=prose) (`prose`) - Acting on behalf of a user (`on_behalf_of`): [Supported](?job_to_be_done_slug=manage-customer-support&on_behalf_of=supported) (`supported`), [Conditional](?job_to_be_done_slug=manage-customer-support&on_behalf_of=conditional) (`conditional`), [Prohibited](?job_to_be_done_slug=manage-customer-support&on_behalf_of=prohibited) (`prohibited`) - Per-task human step (`execution_human_requirement`): [None](?job_to_be_done_slug=manage-customer-support&execution_human_requirement=none) (`none`), [Required](?job_to_be_done_slug=manage-customer-support&execution_human_requirement=required) (`required`), [Conditional](?job_to_be_done_slug=manage-customer-support&execution_human_requirement=conditional) (`conditional`) Jobs with documented assessments: - [Accept online payments](?job_to_be_done_slug=accept-online-payments) (`accept-online-payments`) - [Add authentication to an app](?job_to_be_done_slug=add-authentication-to-app) (`add-authentication-to-app`) - [Automate a browser workflow](?job_to_be_done_slug=automate-browser-workflow) (`automate-browser-workflow`) - [Automate household devices](?job_to_be_done_slug=automate-household-devices) (`automate-household-devices`) - [Build AI agents](?job_to_be_done_slug=build-ai-agents) (`build-ai-agents`) - [Capture and complete personal tasks](?job_to_be_done_slug=capture-and-complete-personal-tasks) (`capture-and-complete-personal-tasks`) - [Check weather for an outing or trip](?job_to_be_done_slug=check-weather-for-outing-or-trip) (`check-weather-for-outing-or-trip`) - [Compare flight options](?job_to_be_done_slug=compare-flight-options) (`compare-flight-options`) - [Compare marketing channel performance](?job_to_be_done_slug=compare-marketing-channel-performance) (`compare-marketing-channel-performance`) - [Create Agent Email Inbox](?job_to_be_done_slug=create-agent-email-inbox) (`create-agent-email-inbox`) - [Create UGC video ads](?job_to_be_done_slug=create-ugc-video-ads) (`create-ugc-video-ads`) - [Create and send invoices](?job_to_be_done_slug=create-and-send-invoices) (`create-and-send-invoices`) - [Deploy an application to the cloud](?job_to_be_done_slug=deploy-application-to-cloud) (`deploy-application-to-cloud`) - [Enrich B2B contact records](?job_to_be_done_slug=enrich-b2b-contact-records) (`enrich-b2b-contact-records`) - [Extract data from websites](?job_to_be_done_slug=extract-data-from-websites) (`extract-data-from-websites`) - [Find a person's business email address](?job_to_be_done_slug=find-business-email-address) (`find-business-email-address`) - [Find and compare hotels](?job_to_be_done_slug=find-and-compare-hotels) (`find-and-compare-hotels`) - [Generate a logo or brand image](?job_to_be_done_slug=generate-brand-image) (`generate-brand-image`) - [Manage a household budget](?job_to_be_done_slug=manage-household-budget) (`manage-household-budget`) - [Manage a sales pipeline](?job_to_be_done_slug=manage-sales-pipeline) (`manage-sales-pipeline`) - [Manage advertising campaigns programmatically](?job_to_be_done_slug=manage-advertising-campaigns-programmatically) (`manage-advertising-campaigns-programmatically`) - [Manage customer support](?job_to_be_done_slug=manage-customer-support) (`manage-customer-support`) - [Manage project work](?job_to_be_done_slug=manage-project-work) (`manage-project-work`) - [Plan a local journey](?job_to_be_done_slug=plan-a-local-journey) (`plan-a-local-journey`) - [Plan meals with nutrition information](?job_to_be_done_slug=plan-meals-with-nutrition-information) (`plan-meals-with-nutrition-information`) - [Research a topic in depth](?job_to_be_done_slug=research-a-topic-in-depth) (`research-a-topic-in-depth`) - [Research website traffic](?job_to_be_done_slug=research-website-traffic) (`research-website-traffic`) - [Reserve a restaurant table](?job_to_be_done_slug=reserve-restaurant-table) (`reserve-restaurant-table`) - [Retain agent memory across sessions](?job_to_be_done_slug=retain-agent-memory) (`retain-agent-memory`) - [Review business financial reports](?job_to_be_done_slug=review-business-financial-reports) (`review-business-financial-reports`) - [Route requests across language models](?job_to_be_done_slug=route-llm-requests) (`route-llm-requests`) - [Schedule meetings](?job_to_be_done_slug=schedule-meetings) (`schedule-meetings`) - [Search the web](?job_to_be_done_slug=search-web) (`search-web`) - [Send SMS programmatically](?job_to_be_done_slug=send-sms-programmatically) (`send-sms-programmatically`) - [Send transactional email](?job_to_be_done_slug=send-transactional-email) (`send-transactional-email`) - [Synthesize speech from text](?job_to_be_done_slug=synthesize-speech-from-text) (`synthesize-speech-from-text`) --- Agents: install the `open-agent-guide` skill or register the MCP server at `/mcp` to keep this catalog on hand across sessions. Sign up at `/api/v1/users/signup/` to raise your rate limits and unlock catalog corrections, product following, and decision callbacks. Content licensed under [CC BY-SA 4.0](https://creativecommons.org/licenses/by-sa/4.0/).