# ServiceNow ITSM

by [ServiceNow](/organizations/servicenow/)

- **ID:** `8362a1dd-16d2-4c3d-a3d0-f11fd235ba6b`
- **JSON API:** /api/v1/catalog/products/8362a1dd-16d2-4c3d-a3d0-f11fd235ba6b/
- **Slug:** servicenow-itsm
- **Product website:** https://www.servicenow.com/products/itsm.html
- **Documentation:** https://developer.servicenow.com/
- **Pricing:** https://www.servicenow.com/products/itsm/pricing.html
- **Organization website:** https://www.servicenow.com/
- **Categories:** [IT service management](/categories/itsm/)

## Description

IT service management software for incidents, service requests, and change management.

## AI-native score

**Tier C — 50/100 · research coverage 42/100.** This grade measures agent-readiness and is not a substitute for your own security or vendor-risk review. See [methodology](/methodology/) for how the grade and coverage are computed. Unresearched decision fields score zero in the grade.

| Component | Applies | Raw | Effective weight | Nominal weight | Contribution |
| --- | --- | --- | --- | --- | --- |
| Integration | Yes | 4/10 | 35% | 35% | 14.0 |
| Trust | Yes | 2/6 | 30% | 30% | 10.0 |
| Portability | Yes | 3/4 | 20% | 20% | 15.0 |
| Security | Yes | 3/4 | 15% | 15% | 11.2 |

- **Integration signals:** MCP server (+2); Command-line interface (+1); SDK / developer kit (+1)
- **Trust signals:** Sandbox environment (available, +1); Verified trust center (+1)
- **Portability signals:** Open standards (+1); Standard protocol access (+1); No proprietary-SDK lock-in (+1)
- **Security signals:** MFA available (+1); Compliance certifications (+1); Access controls — RBAC / ABAC (+1)

## Trust & Data Policy

- **Trust center:** [Vendor trust center](<https://trust.servicenow.com/>)
- **Multi-factor authentication:** ✓ Available
- **Sandbox environment:** ✓ Available
- **Open standards:** ✓ Yes
- **Standard protocol access:** ✓ Yes
- **No proprietary-SDK lock-in:** ✓ Yes
- **Not yet researched:** llms.txt, WebMCP, Headless signup, Zero data retention, No generative AI training, Hard budget caps, Data export, Data import, Documented provider swap, Self-hostable, Open source

## Security & Compliance

We confirm that cited vendor pages support these certification claims; we do not independently audit the reports. A shared trust or security page can support several certifications. We do not require separate public report links because reports may require login, vendor approval, or a nondisclosure agreement. Ask the vendor for reports and applicable coverage before a procurement decision. These listings expose no per-claim check date; the entry's updated date does not date the supporting evidence.

- **Compliance certifications:** ISO/IEC 27001, System and Organization Controls 2
- **Access controls:** Role-Based Access Control

## Capabilities

No capabilities listed.

## Jobs To Be Done

- **Resolve IT incidents and service requests** — Track, route, and resolve IT incidents and employee service requests.

## Offers

**Pricing page:** https://www.servicenow.com/products/itsm/pricing.html

### ITSM Advanced

Custom quote.

### ITSM Foundation

Custom quote.

### ITSM Prime

Custom quote.


## Reviews

No approved reviews yet.

## Benchmarks

No benchmarks listed.

## Documentation

The primary documentation link is at the top of this page. No other documentation links listed.

## API Specs

Not yet researched.

## MCP Servers

- ServiceNow ITSM MCP Server — [setup documentation](https://www.servicenow.com/community/itsm-blog/servicenow-launches-out-of-the-box-mcp-servers-for-claude/bc-p/3599421)

## A2A Servers

Not yet researched.

## Native Connectors

Not yet researched.

## Command-Line Interfaces

- [ServiceNow CLI](https://github.com/ServiceNow/servicenow-cli) (`servicenow-cli`)

## Developer Kits

- [PySNC](https://github.com/ServiceNow/PySNC) — Languages: Python

## Agent Skills

Not yet researched.

## Related products

- [Jira Service Management](/organizations/atlassian/products/jira-service-management/) by Atlassian — Tier C. Same job: Resolve IT incidents and service requests (not assessed).
- [Freshservice](/organizations/freshworks/products/freshservice/) by Freshworks — Tier C. Same job: Resolve IT incidents and service requests (not assessed).


## Add this badge to your site

Own this product? The Open Agent Guide badge shows visitors and crawling agents your verified AI-native grade, stays current as your entry is verified, and links back to this page. It reflects only the verified tier and can't be self-set.

Badge image: https://www.openagentguide.com/organizations/servicenow/products/servicenow-itsm/badge.svg (seal), https://www.openagentguide.com/organizations/servicenow/products/servicenow-itsm/badge.svg?style=flat (flat). For the copy-paste HTML and Markdown embed code and the optional schema.org `Review` snippet, open the badge panel on [this product's page](https://www.openagentguide.com/organizations/servicenow/products/servicenow-itsm/#badge-embed-heading). See [how scoring works](/methodology/).

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Content licensed under [CC BY-SA 4.0](https://creativecommons.org/licenses/by-sa/4.0/).